If you detect a situation that could compromise the security of your account, or if you simply prefer to do so as a preventive measure, you can request a temporary lock on your account at any time.
When Can I Request to Pause My Account?
You can request to pause your account in the following situations, for example:
Your device has been stolen or lost.
Your email account has been hacked or accessed without authorization.
You suspect unusual activity on your account.
By personal decision, even if no incident has occurred.
How Do I Request to Pause My Account?
To pause your account, please contact us through one of the following channels:
Support chat on our website, accessible by clicking the Quantia logo in the bottom-right corner.
Email us at [email protected]
Email subject: Account Pause Request – Full Name
Our support team will confirm once the pause has been processed.
What Can I Do While My Account Is Paused?
Once your account is paused, you will not be able to log in to the platform or perform any transactions or operations, but you will still be able to receive deposits.
How Do I Unpause My Account?
When you wish to resume normal use of your account, please contact us again through:
Support chat on our website, accessible by clicking the Quantia logo in the bottom-right corner.
Email us at [email protected]
Email subject: Account Unblocking Request – Full Name
For security reasons and to verify that you are the account holder, we ask you to attach a selfie video to your email while holding your ID document facing the camera and stating the following phrase:
"I, (state your full name), holder of ID number (state your ID number), would like to reactivate my Quantia account registered under (state your email address)."
Example:
💡 Make sure your face and the details on the ID document are clearly visible in the photo.