If your transfer doesn’t meet the minimum deposit amount, follow these steps:
1. Contact Support
Send an email to [email protected] or use the chat on our website.
2. Share Transfer Details
Include:
Transfer details
Transaction hash and network (if available)
A refund address compatible with the same currency and network
3. Refund Processing
Once your transfer is identified, the refund will be issued during Quantia’s weekly withdrawal batches — processed on Mondays, Wednesdays, and Fridays between 6:00 p.m. and 12:00 a.m.