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How do I cancel a pending withdrawal?

You can cancel a withdrawal as long as it is still in Pending status.

Updated over 3 weeks ago

Step 1: Go to Transactions in the platform.

Step 2: Locate the withdrawal you want to cancel and click Details.
The cancellation option will only appear if the status is Pending.

Step 3: In the withdrawal summary, click Cancel withdrawal and confirm.

Step 4: Return to Transactions and make sure the status has changed to Canceled.

⚠️ Important:

  • Once the withdrawal status changes to Approved, it can no longer be canceled.

  • When you cancel a withdrawal, the funds are automatically returned to your available balance.

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